Frequently asked questions

Below, you can find answers to some of the questions we are most frequently asked regarding stays at our hotel. You can find information about check-in and check-out, as well as opening hours for all our facilities, among other things.

If you have further questions, you can contact our reception via phone: +45 8877 3400 or email: info@peak12.dk.


  • Check-in From 3:00 PM
  • Check-out By 11:00 AM
  • There is an option to add a late check-out when you book your room online.
  • In our rooms, small dogs are allowed. There is a supplement of 500 DKK, which includes additional cleaning after the stay, snacks, a dog bed, and food/water bowls to be used during the stay.
  • This needs to be pre-booked and can be done by contacting the reception.
  • You can upgrade the room for an additional fee.
  • On the individual room pages, you can see what upgrade options are available. You can read morehere.
  • It is a smoke-free hotel. Smoking is only allowed in our outdoor areas.
  • There will be a supplement of 3,000 DKK / 400 EUR for smoking indoors.
  • Yes, there is free Wi-Fi throughout the hotel.
  • The internet code is ‘Peak12internet’.

The hotel

  • Yes, you can Both our cocktail and coffee bar are open to external guests.
  • Our rooftop is open to both overnight guests and external visitors who purchase coffee, cocktails, or similar items.


  • We accept Dankort, Visa, Mastercard and American Express. Please note that there is a fee for some credit card – although not for Dankort.
  • Peak 12 Hotel reserves the right to pre-authorize your credit/debit card prior to your arrival. If you book a non-refundable stay, we will charge your credit card at the time of booking.
  • If you use a debit card for your booking, your bank will hold the amount for 30 days. If you wish to have the funds released before the 30 days are up after your stay, you should contact the hotel directly with your reservation number, and the hotel will assist in releasing the funds. Peak 12 Hotel can notify your bank through DIBS to release the amount, but only your bank can remove the reservation of the funds. Debit cards include Visa Electron, Maestro or Mastercard Direct.
  • It depends on the type of stay you have purchased and when you cancel it.
  • You can read about all our payment and cancellation terms here.


  • At Peak 12 Hotel, we offer free parkering.
  • You can either park in front of the hotel’s back door or down in our parking garage.
  • You can get to Peak 12 Hotel by bus or train.
  • Here are the lines and routes that have stops near the hotel.
  • Bus: 1, 53, 62, 64, 940X
  • Train: RA

Opening hours

  • Monday – Sunday: Open 24 hours
  • Monday – Friday: 06:30 AM – 09:30 AM
  • Saturday – Sunday: 07:00 AM – 10:00 AM
  • Monday: Closed
  • Tuesday –Thursday: 4:00 PM – 00:00 AM
  • Friday – Saturday: 3:00 PM – 01:00 AM
  • Sunday: Closed
  • Monday – Tuesday: Closed
  • Wednesday – Thursday : 18.30 – 21.30
  • Friday – Saturday: 06:30 PM – 10:30 PM
  • Sunday: Closed